Refund and Returns Policy
Effective Date: January 3, 2025

At KidPariz, we are dedicated to ensuring customer satisfaction. This Refund and Returns Policy outlines our practices for handling returns, refunds, and exchanges for products purchased through our website KidPariz. By shopping with us, you agree to the terms outlined below.

1. Eligibility for Returns

We accept returns for items that meet the following conditions:

  • The item must be unused, in its original condition, and with all packaging intact.
  • Returns must be initiated within 30 days of the delivery date.
  • Proof of purchase (e.g., order confirmation or receipt) must be provided.

Items that are damaged, missing parts, or not in their original condition due to customer handling may not qualify for a refund or exchange.

2. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Perishable goods such as food, flowers, or plants.
  • Personal hygiene items or opened products (e.g., cosmetics).
  • Customized or personalized products.
  • Gift cards or sale items purchased at a discount.

If you have questions about an item’s eligibility, please contact us before initiating a return.

3. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed as follows:

  • Refunds will be credited to your original payment method within 7-10 business days.
  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).

4. Exchanges

If you wish to exchange an item for a different size, color, or variation, please contact our support team. Exchanges are subject to product availability and must be requested within the return eligibility period.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping service to ensure your return reaches us safely.

Return items to the following address:
KidPariz Returns Department
217 N Live Oak St, Geneva, Alabama

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with:

  • A description of the issue.
  • Photos of the damaged item and packaging.

We will promptly resolve the issue by offering a replacement, exchange, or refund at no additional cost to you.

7. Contact Us

For questions or concerns about this Refund and Returns Policy, please reach out to us:

Thank you for choosing KidPariz. We are committed to making your shopping experience pleasant and hassle-free.